Privacy Policy & Cookies Policy | Gultana Perfume

At gultana.com, operated by Gultana Perfume, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our services.

By using gultana.com, you agree to the practices described in this policy. If you do not agree, we recommend not using our services.

🔍 What Information We Collect

Personal Information (Voluntarily Provided):
✔ Full Name
✔ Email Address
✔ Phone Number
✔ Shipping & Billing Address
✔ Payment Info (processed securely via third-party gateways)
✔ Additional details via support or forms

Non-Personal Information (Automatically Collected):
✔ IP Address
✔ Device Type & Browser Info
✔ Pages Visited, Time Spent
✔ Referring Sources (ads, search engines, social media)

 Cookies & Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, personalize offers, and track performance.

Types of Cookies We Use:
✔ Essential Cookies – Enable cart, checkout, and secure login
✔ Analytics Cookies – Measure traffic and site usage
✔ Marketing Cookies – Power product recommendations and ads

You can manage cookie preferences anytime via your browser settings.

💡 How We Use Your Data

We use your data only for relevant and essential purposes:

  • Order Fulfillment – Confirm, process, and deliver your orders

  • Customer Service – Assist with issues, returns, and inquiries

  • Promotional Emails – Sent occasionally with offers (opt-out anytime)

  • Website Improvement – Analyze usage to optimize performance

  • Security – Prevent fraud and unauthorized access

🔐 Data Protection & Security

We maintain strict safeguards to ensure your data remains protected:

  • SSL encryption on all data transmissions

  • Secure payment processing via trusted providers

  • Limited internal access to authorized personnel only

  • Compliance with UAE and Gulf region data protection laws

🤝 Sharing of Information

We never sell or rent your personal data. We may share limited data only with:

✔ Payment Gateways – For secure checkout
✔ Shipping Providers – To fulfill deliveries across the UAE, Saudi Arabia, Qatar, Oman, Bahrain, and Kuwait
✔ Legal Authorities – Only when required by law or legal process

🧾 Your Rights

You have the right to:

  • View or update your personal details

  • Request data deletion (in line with applicable laws)

  • Opt out of marketing emails at any time

To make any such request, contact us at care@gultana.com.

🌐 Third-Party Links

Our website may contain links to third-party platforms or payment portals. We are not responsible for their privacy practices. Please review their respective privacy policies before engaging.

🔄 Policy Updates

We may revise this Privacy & Cookies Policy from time to time. The most current version will always be available on this page. Continued use of gultana.com means you accept the updated terms.

📬 Contact Us

For privacy concerns, data access requests, or cookie inquiries, contact:
📧 care@gultana.com
📍 Based in the United Arab Emirates | Serving UAE, KSA, Oman, Kuwait, Bahrain, Qatar