Return & Refund Policy | Gultana Perfume

At gultana.com, we take pride in offering premium, long-lasting inspired perfumes crafted with care and delivered in pristine condition. Due to the nature of fragrance products, we maintain a strict hygiene policy and a fair return process in line with UAE Consumer Protection Law.

Please read our Return & Refund Policy carefully before placing your order.

🔁 Exchange & Return Conditions

While we do not offer refunds for change-of-mind purchases, exchanges may be accepted under the following conditions:

✔ The product is returned within 7 days of delivery
✔ The item remains sealed, unused, and in its original packaging, including all plastic wraps, barcodes, and brand labels
✔ The customer is responsible for all return shipping costs and any price differences in exchanged items
❌ Opened, sprayed, or used perfumes cannot be returned under any circumstances

⚠️ Faulty or Incorrect Items

You may be eligible for an exchange or refund if:

✔ The item is defective, damaged internally, or not functioning as intended (subject to inspection)
✔ You received the wrong item — please do not open or test the perfume and notify us immediately
✔ Items reported as faulty may be sent to our supplier or manufacturer for quality verification, which will be completed within a reasonable timeframe

📦 Damaged Orders in Transit

In case your order arrives physically damaged:

✔ Take clear photos of the damaged product and outer packaging
✔ Retain all original packaging and materials
✔ Contact our customer support within 24–48 hours of delivery
✔ Depending on courier policy, you may be asked to submit the item to a local branch for formal inspection

🧾 Proof of Purchase & Product Verification

✔ A valid invoice or order confirmation is required for all returns and inspections
✔ All returned products undergo barcode and seal inspection
✔ Products showing signs of misuse, improper storage, or tampering are not eligible for return or refund

📌 Important Guidelines

✔ All Gultana perfumes are packed and shipped in new, factory-sealed condition
✔ If a product shows minor external imperfections (e.g., cosmetic box dents), we will inform you prior to shipping
✔ Returns sent without prior approval or outside of eligibility terms will not be accepted

📬 Need Help?

For all return or exchange requests, reach out to us at:
📧 care@gultana.com
📍 Based in the United Arab Emirates | Serving customers across UAE, KSA, Oman, Qatar, Kuwait, and Bahrain

gultana.com – Niche Perfumes. Honest Policy. Premium Service.